Where is my package?

You can check the status of your order from your account, in the “Order History and Details” section. Once the package has been handed over to the carrier, you will find the tracking number to monitor the shipment.

We recommend that you keep an eye on it so you can be present for delivery or to report any issues. Contact us immediately if you notice any unusual updates: after a certain deadline, it is no longer possible to file a claim with the courier, and the package may be returned to the sender.

Did you receive a damaged package?

Our goods are carefully packaged in our warehouse or by our suppliers according to the standards required by couriers. Despite this, damage may occur during shipping.

If there is obvious external damage at the time of delivery (box punctured or taped, wet package, open package, etc.), you must sign with reservation, specifying the reason before signing—for example: “I sign with reservation due to open package.”

Without a justified reservation, it will not be possible to file a damage claim with the carrier.

We also recommend taking a photo of the shipment. If you have already accepted the package, please immediately send an email to Customer Service with your order number and photos of the package and the damaged products.

Did you receive the wrong product?

We apologize for the inconvenience. Please send us an email with your order details and at least one photo of the product you received: we will check with the warehouse and provide you with instructions for resolution as soon as possible.

Did you receive an incomplete order?

If you’ve received only part of your order, it’s possible that separate shipments were made due to stock availability or the nature of the merchandise. If you weren’t notified, we apologize and ask that you contact us: we’ll provide dedicated support.

Complaints and Service Issues

Our goal is your complete satisfaction. If something didn’t go as planned, please contact us: there’s always a solution.

Customer Service is here to handle any reports professionally and as quickly as possible. Your feedback helps us improve our service.

Customer Support: info@dhm-online.com