Featured Questions
The flexibility for the payment of your orders.
Payment is a simple process
In order to make a payment, and therefore to complete an order, you must be registered as a customer on our site. We offer various payment methods to allow the conclusion of the order in the way that suits you best. Depending on the type of account and the payment method chosen, additional commission fees may be incurred.
What are the payment options?
Below are the specific types of payment currently supported by our platform:
- Paypal
- Bank or postal transfer in advance
- Credit card
- Postepay
- Cash on delivery
|
Tipologia spedizione |
Valore merce (IVA inclusa) |
Costi di spedizione* (IVA inclusa) |
|
Corriere economico |
Da 89,00€ |
gratis |
|
Da 0,00€ |
6,90€ |
|
|
Corriere espresso |
Da 299,00€ |
gratis |
|
Da 0,00€ |
8,90€ |
|
|
Corriere espresso – DHL |
Da 0,00€ |
15,00€ |
|
Ritiro a mano |
Da 49,00€ |
gratis |
|
Da 0,00€ |
1,90€ |
* These shipping costs refer to standard shipping. Additional costs may be charged at the order confirmation stage in the case of special shipments, such as for bulky goods, or products to be kept in certain temperature conditions.
Receive a quote for large quantities or items not on our site.
Do you have a bill of materials (BOM) that you need a quote for? You can directly check the price on our site by searching for the item of your interest using the appropriate search bar. If you do not find the article on our website, please contact our Customer Service.
Do you need an item in a larger quantity than our lowest quoted price?
Or do you need a larger quantity than available in stock? You can contact our Customer Service directly who will quickly provide you with a quote, usually within one business day.
The advantages of My DHM on DHM-online
Unlock the benefits of your free account today - register now.
In a single portal you can:
- Check your order history and reorder easily
- Track the status of your order
- Creation and organization of different wish lists
- Address book management
- Request invoices
- Accumulate bonus points to use on your next purchases
- Invite new friends to sign up and place orders to take advantage of attractive discounts
Stock Availability and Lead Times
Compass DHM Projects’ main warehouse is located in Italy and holds thousands of products in stock, available for same-day shipping.
Some items in the Hardware and Fasteners category are managed by a dedicated secondary warehouse: on the product page, you will see the note “Fasteners Warehouse.” For these items, processing times are approximately 7 business days.
Some products are also managed by decentralized warehouses across Europe: in this case, you will see the note “Europe Warehouse” directly on the product page, along with the corresponding lead time.
How to check availability
Availability information is displayed directly on each product page and reflects actual stock levels. Possible messages include:
- In stock – the product is available in our warehouse and can be shipped the same day if ordered by the cutoff time. The available quantity is shown directly on the page.
- Pre-order now – the product can be ordered with a short wait time. The items have already been ordered and should arrive approximately within the timeframes listed on the page.
- Currently unavailable – the product cannot be purchased at this time. It may be in production, replaced by a new version, or by an alternative. We invite you to browse other products in our catalog.
Waiting times for items not immediately available are always indicated on the product page with the phrase “Available in… days.”
Note: You can order a quantity greater than what is currently in stock. The excess quantity will be placed on hold and shipped as soon as we receive new stock, according to the timelines indicated on the product page.
Availability Notice
Availability is constantly monitored. In rare cases, due to technical issues, the quantities displayed may not be updated in real time. In the event of partial or total unavailability of the ordered merchandise, our Customer Service team will contact you directly to agree on the most suitable solution: order modification, deferred delivery, or correction.
Registering on our website www.dhm-online.com is quick and easy, giving you access to a whole host of features and benefits, including the ability to shop online quickly and easily, track your packages and view your parcel history. orders.
By registering online you will need to enter an E-mail address and a Password to then be able to access your dedicated area via login.
You will then be asked for the following information:
- Contact information: name, surname, e-mail
We invite you to keep your references up-to-date to avoid unpleasant inconveniences during the order process or during the billing phase.
NOTE: when registering, it is essential to indicate your correct e-mail address.
You can customize your My DHM account: select the country of residence and the type of customer by specifying the requests indicated. The account that will be created will have specific features based on the choices made *.
* Once you have set up your account you will not be able to independently change the type or specifications, if necessary please contact Customer Service. In the event that the selection during registration does not correspond to the actual type of customer, we reserve the right to change your status and related benefits without notice.
Are you already registered?
Log in here and make the most of your account.
Pick up by hand is available by appointment.
Here's how to do it:
- Place your order on the site
- If you haven't already created an account to complete your purchase
- In the "shipping" section, select the item "Pick up at VENUE"
- Choose the payment method you prefer
- Complete your order by paying conveniently online and securely
- You will receive an e-mail containing the time and date for collection as soon as the material is ready
The retreat is active from Monday to Friday, from 17:00 to 18:00
Electronic Invoicing (Italy)
In Italy, electronic invoicing is mandatory for all sales of goods and services between parties who are resident, established, or identified within the country. Invoices are transmitted exclusively in electronic format via the Exchange System (SDI).
Registering as a Business
To receive invoices addressed to your company, we recommend registering an account as a Business so you can save all the necessary information:
- company name
- billing address
- VAT number
- tax ID (where applicable)
The specific data for electronic invoicing is entered in the “Addresses” section of your account:
- SDI Code (recipient code) – a 7-character alphanumeric code (6 for the Public Administration) that identifies the platform on which to receive electronic invoices.
- PEC – as an alternative to the SDI code, you can provide your certified email address for receiving invoices.
How you receive the invoice
The electronic invoice is transmitted via SDI and made available in your Revenue Agency’s Tax Folder. At the same time, you will receive a courtesy copy in PDF format at the email address provided during registration.
To request an additional copy, please contact our Customer Service.
Please note: We encourage you to keep your billing information up to date. We are not liable for any errors resulting from missing or outdated information.
Where is my package?
You can check the status of your order from your account, in the “Order History and Details” section. Once the package has been handed over to the carrier, you will find the tracking number to monitor the shipment.
We recommend that you keep an eye on it so you can be present for delivery or to report any issues. Contact us immediately if you notice any unusual updates: after a certain deadline, it is no longer possible to file a claim with the courier, and the package may be returned to the sender.
Did you receive a damaged package?
Our goods are carefully packaged in our warehouse or by our suppliers according to the standards required by couriers. Despite this, damage may occur during shipping.
If there is obvious external damage at the time of delivery (box punctured or taped, wet package, open package, etc.), you must sign with reservation, specifying the reason before signing—for example: “I sign with reservation due to open package.”
Without a justified reservation, it will not be possible to file a damage claim with the carrier.
We also recommend taking a photo of the shipment. If you have already accepted the package, please immediately send an email to Customer Service with your order number and photos of the package and the damaged products.
Did you receive the wrong product?
We apologize for the inconvenience. Please send us an email with your order details and at least one photo of the product you received: we will check with the warehouse and provide you with instructions for resolution as soon as possible.
Did you receive an incomplete order?
If you’ve received only part of your order, it’s possible that separate shipments were made due to stock availability or the nature of the merchandise. If you weren’t notified, we apologize and ask that you contact us: we’ll provide dedicated support.
Complaints and Service Issues
Our goal is your complete satisfaction. If something didn’t go as planned, please contact us: there’s always a solution.
Customer Service is here to handle any reports professionally and as quickly as possible. Your feedback helps us improve our service.
Customer Support: info@dhm-online.com
From here you have the possibility to create your private or public projects. You can enter the products that interest you most in the project list, or the products for your next purchase. Each list can have a description and for each product you can indicate the quantity you need and any notes that may be useful during the construction phase. You can add the entire project to the cart, or add a single product.
You will also be able to view a link to be able to share your list with whoever you want. You can edit the list or delete it at any time.
Find out more details in the dedicated section.
Faq Sections
Technical information
In each product sheet you will find the main technical information. You can also access the technical data sheets where available.
You save time and have access to technical information 24/7
Technical assistance
We can assist with your technical product questions, such as identifying alternatives to products, clarifying product specifications, finding additional product information and other technical product information.
You can find the main technical information (data sheet) directly in the product sheet.
However, we are available to provide insights, advice for your application and much more.
Please write an email with your request to info@dhm-online.com
Or fill out the contact form you find on the site.
NOTE:
The Technical Assistance service is only available for users already registered on our site.
Technical support is unable to answer questions regarding orders or accounts. For questions regarding these topics you can contact customer service.
In our dedicated section of Technical Resources you can find a series of guides for a quick and easy selection to help you find the product that best suits your needs.
You will also find many tips and advice for use, as well as support information.
Product pricing information
All sales prices of the Products indicated on our website www.dhm-online.com are expressed in Euros and include VAT applicable by law.
Packaging and shipping costs are not included in the purchase price, unless specifically indicated. They are indicated and calculated at the time of the conclusion of the purchase process before the payment is made.
We constantly update our prices, to always guarantee our customers the best price available on the market. We offer quantity-based price ranges for most items. The more you buy, the more you save.
The prices of the items visible on the Site may also undergo periodic changes based on the adjustment of the price lists of our suppliers.
In the event of an IT, manual, technical, or any other type of error that could result in an unexpected substantial change in the retail price, the purchase order will be considered invalid and canceled and the amount paid by the Customer. will be refunded within 14 days. from the day of cancellation.
The Products will be billed based on the rates in effect at the time of order confirmation. The estimate of products cut to size and / or customized is valid only for the specifications on which it was based. Any changes made require an updated quote. The quotes are valid for the calendar day on which they are issued, after which the price can change without notice, unless otherwise specified.
Stock Availability and Lead Times
Compass DHM Projects’ main warehouse is located in Italy and holds thousands of products in stock, available for same-day shipping.
Some items in the Hardware and Fasteners category are managed by a dedicated secondary warehouse: on the product page, you will see the note “Fasteners Warehouse.” For these items, processing times are approximately 7 business days.
Some products are also managed by decentralized warehouses across Europe: in this case, you will see the note “Europe Warehouse” directly on the product page, along with the corresponding lead time.
How to check availability
Availability information is displayed directly on each product page and reflects actual stock levels. Possible messages include:
- In stock – the product is available in our warehouse and can be shipped the same day if ordered by the cutoff time. The available quantity is shown directly on the page.
- Pre-order now – the product can be ordered with a short wait time. The items have already been ordered and should arrive approximately within the timeframes listed on the page.
- Currently unavailable – the product cannot be purchased at this time. It may be in production, replaced by a new version, or by an alternative. We invite you to browse other products in our catalog.
Waiting times for items not immediately available are always indicated on the product page with the phrase “Available in… days.”
Note: You can order a quantity greater than what is currently in stock. The excess quantity will be placed on hold and shipped as soon as we receive new stock, according to the timelines indicated on the product page.
Availability Notice
Availability is constantly monitored. In rare cases, due to technical issues, the quantities displayed may not be updated in real time. In the event of partial or total unavailability of the ordered merchandise, our Customer Service team will contact you directly to agree on the most suitable solution: order modification, deferred delivery, or correction.
Our catalog
The catalog available on our site presents products of famous manufacturers in the field of 3D printing and mechanical automation. Each product is accompanied by a detailed description, technical specifications, and, if necessary, also specific attachments with all the information necessary for a correct purchase.
If you need more details please do not hesitate to contact us.
The technical data sheets, images and details of each product on the site are constantly updated, nevertheless there may be errors and / or inaccuracies and / or defects in correspondence between the descriptions and the actual product.
It may happen, however, that there are mismatches between what is specified on the site, and the product itself.
Please notify us of any differences via Customer Service, and thank you for your understanding.
Specifications not present on the site
In case of further details you can contact our Customer Service through the dedicated contacts.
Our experience allows us to provide our customers with the best information. Please consider, however, that given the quantity of products available in the catalog, it may be necessary to contact the manufacturer for particular technical specifications. In this case, waiting times are usually a few days, but we always try to do our best.
Products not present on the site
Our catalog is constantly updated. There may be products not present on the site, or products being integrated, so if you do not find something online, do not hesitate to contact us!
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We are here for you. How can we help you today?
In our "Assistance" section you can find the answers to the main doubts.
In case you haven't found what you are looking for, we are available.
Here you can find all the information and options to get in touch with our customer service.
Attention: Customer service is not available on weekends and on Italian national holidays.
Customer care:
Report a problem
Live chat: real-time support
Email: info@dhm-online.com
Phone: +39 0492701149
Technical support (for registered customers only):
Email: info@dhm-online.com
Administration and accounting:
Email: amministrazione@dhm-online.com
Request for cooperation:
Email: marketing@dhm-online.com
If you do not receive an answer to the phone calls, please send us an e-mail summarizing your request and leaving us a telephone number to be able to contact you. We will respond to you as soon as possible.
The usual response time for emails is 48 hours (excluding holidays).
The Live chat service is active from Monday to Friday, from 15:00 to 18:00.
Follow us on social networks:
I have suggestions for the site, who can I tell them to?
We collect all the ideas and suggestions in order to offer a better shopping experience to our customers.
You can report your suggestions to our customer service.
I found an error on your site!
We always double-check the contents of our site and the details of our products, but due to the large amount of information on our site, it may happen that we missed something.
If you have found an error, or an incorrect indication, please notify our customer service.
We will then make sure to resolve it as quickly as possible.
Can I buy as a reseller and take advantage of a dedicated price list?
We offer the possibility of volume purchases, with dedicated discounts.
Contact our customer service for all the details.
The advantages of My DHM on DHM-online
Unlock the benefits of your free account today - register now.
In a single portal you can:
- Check your order history and reorder easily
- Track the status of your order
- Creation and organization of different wish lists
- Address book management
- Request invoices
- Accumulate bonus points to use on your next purchases
- Invite new friends to sign up and place orders to take advantage of attractive discounts
Registering on our website www.dhm-online.com is quick and easy, giving you access to a whole host of features and benefits, including the ability to shop online quickly and easily, track your packages and view your parcel history. orders.
By registering online you will need to enter an E-mail address and a Password to then be able to access your dedicated area via login.
You will then be asked for the following information:
- Contact information: name, surname, e-mail
We invite you to keep your references up-to-date to avoid unpleasant inconveniences during the order process or during the billing phase.
NOTE: when registering, it is essential to indicate your correct e-mail address.
You can customize your My DHM account: select the country of residence and the type of customer by specifying the requests indicated. The account that will be created will have specific features based on the choices made *.
* Once you have set up your account you will not be able to independently change the type or specifications, if necessary please contact Customer Service. In the event that the selection during registration does not correspond to the actual type of customer, we reserve the right to change your status and related benefits without notice.
Are you already registered?
Log in here and make the most of your account.
At the time of login click on: Forgot your password?
Or click here https://www.dhm-online.com/recupero-password.
Enter the email address used to register.
You will receive an email with your new temporary password which you can subsequently change once you have logged into your account.
If you encounter any problems during registration, please contact our Customer Service.
In the "My account" area you can:
- modify your data (both personal and corporate if necessary)
- manage the address book
- change your password
- monitor your orders and purchased products
- use discount coupons
- access the various specific services of your account
In the "Order history and details" section you will find the list of your recent purchases. You can check the status of the order and see all the details by clicking on "DETAILS". The products ordered, the addresses used for shipping, the shipment status and tracking code.You can also send a message to our Customer Service.
From this area it is also possible to perform a "Reorder" to quickly carry out an order equal to one already placed. The products of the previous order will be automatically placed in the cart. You can change the quantity of products to order and add others before completing your order.
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Ordering on our site is very simple! What's more, the site is active 24/7.
The website offers over 20,000 products with constantly updated information on prices, availability and technical specifications. You will also have access to online services such as the ability to track your shipments, monitor your order history, request quotes and much more.
Convenience: find our best promotions and dedicated discounts
Time: ordering from our web portal is faster, easier and allows you to optimize your time.
After finding the right product for you, simply select the number of pieces you wish to purchase and click the "Add to cart" button to add the product a to your order list.
Efficiency: on the site you can easily search among over 20,000 products based on your technical, brand, cost and availability needs
First you can find the products you need. You can do this in various ways. If you already know the product you are interested in, you can use the search bar by entering the item code, brand, or object name.
If, on the other hand, you do not know the specific article you need, you can browse our categories.
After choosing the products to order, click on "Add to cart" to add them to the order list.
At this point go to the "Cart" tab.
Here you will find a summary with all the added products, with the quantities, stock availability and indicative processing times.
By clicking on "Proceed to checkout", the data entry procedure for order confirmation opens.
The order confirmation consists of 4 sections as well as the summary:
In the summary you will be able to see in detail everything you have added to the cart. You can then carefully check all the variants chosen, possibly return to the cart to make changes.
- Personal information: if you are already registered on our site, just enter your access data to continue.
If you are a new customer, you will be able to easily create a new account. - Address: here you can check or change the shipping and billing address.
- Shipping: Choose your preferred shipping method here, based on your needs.
- Payment: at this point you just have to choose one of the payment methods offered. Check your order one last time and send the confirmation.
Once the order process has been completed, you will immediately receive an e-mail with the order confirmation. The order will then be processed as quickly as possible based on the type of products purchased.
Receive a quote for large quantities or items not on our site.
Do you have a bill of materials (BOM) that you need a quote for? You can directly check the price on our site by searching for the item of your interest using the appropriate search bar. If you do not find the article on our website, please contact our Customer Service.
Do you need an item in a larger quantity than our lowest quoted price?
Or do you need a larger quantity than available in stock? You can contact our Customer Service directly who will quickly provide you with a quote, usually within one business day.
You can check the progress of your shipment and see when your package will be delivered using the shipment tracking service.
In the appropriate space within your Account you will find all the orders you have placed through our site. You can then check the status of your most recent order and verify the delivery tracking information if the package has already been processed.
How to track your order
By logging into your account on the "My orders" page, you can view all information relating to the status of the order and delivery data.
Our order processing and fulfillment process involves 4 stages:
- Payment accepted: the balance of the order has been made in the chosen payment method. In the event of non-immediate payment, such as bank transfer, the goods are processed once the credit has been received. This condition is not applied in the case of cash on delivery orders.
- Preparation in progress: the ordered material is being prepared.
- Order Shipped: the package has left our warehouse to enter the shipping network of the chosen courier. The order tracking code is visible.
- Delivered: the delivery status will show that the order has been delivered to you.
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The flexibility for the payment of your orders.
Payment is a simple process
In order to make a payment, and therefore to complete an order, you must be registered as a customer on our site. We offer various payment methods to allow the conclusion of the order in the way that suits you best. Depending on the type of account and the payment method chosen, additional commission fees may be incurred.
What are the payment options?
Below are the specific types of payment currently supported by our platform:
- Paypal
- Bank or postal transfer in advance
- Credit card
- Postepay
- Cash on delivery
To pay with PayPal, at the end of the order process, select "Paypal" as the payment method and you will be redirected to the PayPal site. Here you can login with your PayPal account and confirm the payment
It is possible to pay directly online by credit card through Paypal, even without having an account.
You will be directed from the payment form to the Paypal screen, where you can possibly select the item: "I don't have a Paypal account" and enter all the details of your card to complete the payment.
The transaction is finalized on the Paypal site, in order to protect your card information thanks to security and prevention systems. Payment via Paypal does not include any commission costs for the customer. The transaction costs are at our expense.
The payment is registered in our system in a short time and the order can then be taken over for processing.
With this type of payment, the order amount will be charged to your account immediately after order confirmation. In the event that the order contains items purchased in back-order (and therefore not in stock), the transaction will be the total amount. The order will be shipped when all the items in the order are in stock.
The method of payment by bank transfer can be conveniently made when the order is closed.
The goods will be shipped only after the transfer has been credited to our bank (and after all the material is available in stock). Only from this moment will the packing and shipping time start.
All data to be able to make the transfer will be indicated by e-mail directly after order confirmation.
We invite you to indicate the order number or code as a reason, so as to allow us to verify and assign the payment to the exact order in less time. Depending on the bank, the payment can take up to 5 working days to be credited. The order will then be processed according to the availability of products ready for delivery or back-order.
For the transfer use the following bank details:
Account holder:
IBAN:
Banking institution:
Reason: enter your order number as a reason.
Additional costs and bank transfer fees are charged to the customer.
Thanks to the integration of the Axerve - Banca Sella payment platform, we accept payment through the cards of the main national and international circuits.
At the time of payment you can choose "Credit Card" as the method.
We accept, among others, VISA, Mastercard ... With this type of payment, the order amount will be charged to your card immediately after order confirmation. The order can then be immediately taken over for processing. The order will then be shipped (depending on stock availability).
Payment by credit card is safe. We do not store your card information. Your credit card details are encrypted with an SSL key - which guarantees a high level of security and a secure purchase. Axerve Ecommerce Solutions protects your customers' transactions and data thanks to security systems that comply with the highest security standards.
3D Secure System 2.0
3D Secure is the anti-fraud protection system that guarantees additional protection for online purchases and allows Axerve to validate transactions. This security protocol combines the card used with a personal and secret password that will be requested, typically via text message, to authenticate the payment, in this way we can be sure that the payment is made by the authorized card holder.
You can also pay via a Postepay card. In fact, working in the VISA circuit is seen as a credit card.
Therefore, in the event that you have a Postepay available to complete your payment, select "payment by credit card".
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There are some elements of a purchase that cannot be overlooked.
Shipping is one of the most important!
This is why its quality, reliability and speed are fundamental points for our company.
Submit your order before the cut-off time to shorten delivery times
When you select the delivery method, orders for stock items are shipped the same day or next business day, based on the cut-off times below. Items that are moved from other warehouses may require longer delivery times.
The deadline for same-day order fulfillment is: 11.00.
In-stock items ordered before this time will be shipped the same day payment is received for the order.
The times indicated above are not valid for orders with material cut to size. They may also not be respected depending on the workload. Priority is given to orders received in a temporal sense and to orders with express shipping.
In case of particular urgency, please contact our Customer Service.
We offer various delivery methods for your orders. Once the order has been shipped, you can check the tracking code through your "order history" within your account.
Find out all the information about our delivery options.
|
Tipologia spedizione |
Valore merce (IVA inclusa) |
Costi di spedizione* (IVA inclusa) |
|
Corriere economico |
Da 89,00€ |
gratis |
|
Da 0,00€ |
6,90€ |
|
|
Corriere espresso |
Da 299,00€ |
gratis |
|
Da 0,00€ |
8,90€ |
|
|
Corriere espresso – DHL |
Da 0,00€ |
15,00€ |
|
Ritiro a mano |
Da 49,00€ |
gratis |
|
Da 0,00€ |
1,90€ |
* These shipping costs refer to standard shipping. Additional costs may be charged at the order confirmation stage in the case of special shipments, such as for bulky goods, or products to be kept in certain temperature conditions.
Shipping by SDA express courier provides for delivery throughout Italy on average in 24 / 48h *, depending on the availability of the goods and the time the order is placed.
For orders over € 299 (VAT included), delivery by SDA express courier is free.
For orders of lesser amount the shipping costs by express courier are € 8.90 (VAT included).
A telephone number is required to be entered when placing the order in order to have a contact in case of difficulty with delivery.
You will find the tracking code directly in the details of your order, from which you can monitor the shipment in real time.
The courier does not deliver on holidays. In some areas of Italy, delivery can also take place on Saturdays.
In case of absence of the recipient, a second delivery attempt will be made.
Please monitor the tracking code.
Advantages:
- Same day shipping if the payment of the order is received before 11.00
- Delivery in 24 / 48h *
- No minimum order
- Free shipping costs for orders over € 299
* Note: Delivery times in the islands and in some remote areas of Italy may be longer Delivery times are to be considered additional to the order fulfillment times. To receive further information on the express shipping service, please contact our Customer Service.
Shipping by economic courier provides for delivery throughout Italy on average in 3-5 working days * depending on the availability of the goods and the time the order is placed.
For orders over € 89 (VAT included), delivery by economic courier is free.
For orders of a lower amount, the shipping costs by express courier are € 6.90 (VAT included).
A telephone number is required to be entered when placing the order in order to have a contact in case of difficulty with delivery.
You will find the tracking code directly in the details of your order, from which you can monitor the shipment in real time.
The courier does not deliver on holidays or weekends (Saturdays and Sundays). In case of absence of the recipient, a second delivery attempt will be made.
Please monitor the tracking code.
Advantages:
- Economic service
- Delivery in 3-5 days
- No minimum order
- Free shipping costs for orders over € 89
* Note: Delivery times in the islands and in some remote areas of Italy may be longer Delivery times are to be considered additional to the order fulfillment times. To receive further information on the express shipping service, please contact our Customer Service.
DHL is the top quality partner for express shipments. This service has also been integrated to allow the customer to choose the service that he deems most suitable for his order.
Shipping by DHL express courier provides for delivery throughout Italy on average in 24 / 48h *, depending on the availability of the goods and the time the order is placed.
A telephone number is required to be entered when placing the order in order to have a contact in case of difficulty with delivery.
You will find the tracking code directly in the details of your order, from which you can monitor the shipment in real time.
The courier does not deliver on holidays. In some areas of Italy, delivery can also take place on Saturdays. In case of absence of the recipient, a second delivery attempt will be made.
Please monitor the tracking code.
Advantages:
- Same day shipping if the payment of the order is received before 11.00
- Delivery in 24 / 48h *
- No minimum order
* Note: Delivery times in the islands and in some remote areas of Italy may be longer Delivery times are to be considered additional to the order fulfillment times. To receive further information on the express shipping service, please contact our Customer Service.
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Our priority is customer satisfaction even after the purchase!
It is possible to return the goods received within 14 days (in reference to Legislative Decree 206/2005).
Purchases made from the website www.dhm-online.com provide the Consumer with a period of 14 days to withdraw from the distance contract (as established by Legislative Decree 21/2014 which implemented Directive 83/2011 / EU on rights of consumers). The fourteen days are understood to start from the moment in which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the goods.
The deadline is calculated from the day of receipt of the goods.
Warning! Before proceeding with the return request, make sure you have consulted the provisions on returns in the General Conditions of Sale accepted at the time of purchase.
If the purchased product can be returned, write an email to our Customer Service indicating the order references.
You will be provided with the Withdrawal Form to be filled in with all the details to be returned signed.
In Italy, the cost of shipping for the return is charged to the customer.
Please send the goods using, as far as possible, the original packaging to the following address:
Compass DHM projects
via Sesta strada, 6
30010 Campolongo Maggiore
Venezia
Italia
Before returning the goods, be sure to read the General Conditions of Sale
Please examine the goods received carefully at the time of delivery and notify us of your request for withdrawal within 14 (fourteen) calendar days of delivery.
No return of items will be allowed without receiving a specific request and without completing the appropriate Withdrawal Form.
No later than 14 days from the date of receipt of the goods (withdrawal period), the customer must inform us of his decision to exercise this right. To this end, he must use the withdrawal form provided directly (upon explicit request) and forward it by e-mail to the following email address: info@dhm-online.com
The Products subject to reconsideration must be returned by the customer in conditions of substantial integrity (with traceable shipping).
Once we have received the goods and verified their actual integrity, we will credit the customer with the cost of the products returned within 14 days, withholding the amount of shipping and packaging costs paid at the time of purchase.
The costs and risks associated with returning the products will be borne by the customer.
The limit period that we guarantee to our customers to be able to return the goods received is 14 days (thirty calendar days).
The products subject to reconsideration must be returned by the customer in conditions of substantial integrity with traceable shipping. Returned products must be sealed. The packages must not have been opened, if present, or used.
Warning! The costs and risks associated with returning the products are borne by the customer. We therefore recommend that you pack the material properly when you prepare the package for return.
Products that cannot be returned
Some items cannot be returned.
Compass DHM projects does not accept returns for the following items:
- Software
- Extra-catalog products
- Products made on request
- Products cut / processed to size
- Devices sensitive to electrostatic discharges (if the integrity of the original ESD protection packaging has been compromised)
- Goods that can be damaged quickly and whose return delivery date is after the maximum return date
- Sealed goods that are returned without a seal
- Goods returned obviously opened, used, tampered with, damaged
- Goods purchased in multipacks and returned only in part
- Goods returned after the maximum return period
For more information on returns you can contact our Customer Service.
If the return procedure is started, as soon as the package returns to our office, the material will be checked to confirm the refund has been issued.
This can be done through a voucher for the value of the returned products or through the transfer of money.
Refund methods vary depending on how the order was paid:
- by advance bank transfer: a reversal transfer will be issued to your bank account, so in this case it will be necessary to send your bank details (IBAN and BIC) to perform the transfer
- with PayPal: the refund will be issued directly to your Paypal account
- by credit card: the refund is made directly to the credit card used at the time of payment
- if the payment was made by cash on delivery, a reversal transfer will be issued to your bank account, so in this case it will be necessary to send your bank details (IBAN and BIC) to perform the transfer.
The refund is made within 14 days of the resolution, after checking the conditions of the returned goods. The actual crediting of the reimbursement depends mainly on the timing of the credit institutions, and are not directly controllable by us.
Credit notes are issued only on request if the order did not include an invoice.
It is also specified that, in the case of prize operations (the so-called promotions), in which the purchase of an asset is combined with another asset that is sold at a lower price than the list price, the right of withdrawal will be legitimately exercised. with the return of both goods purchased, given the constraint of the accessibility of the goods in promotion with respect to the first.
If you have taken advantage of the free shipping at the time of the order for exceeding the established amount, and a partial return is made, if the amount of the remaining goods does not imply exceeding the threshold for free shipping, then they will be withheld by the the amount of the reimbursement also the outward shipping costs, although not paid.
For any questions do not hesitate to contact our Customer Service.
On our site you can find many offers on various products every day. Find the current promotions in the appropriate section of our site:
Warning! Offers are valid for a limited time only. Therefore, for this reason, once the offer has expired, any right to use the promotion expires.
To stay up to date on the latest promotions and discounts, we recommend that you subscribe to our newsletter.
In addition to product promotions, discount codes can also be used.
Only one discount coupon can be used on each order. We also ask you to always pay attention to the validity of the vouchers.
How does it work?
Using a discount code on our site is quick and easy.
- Enter the discount code for the offer you are interested in in the space provided in the cart before completing the payment.
- Complete the order and make the payment using the discount code applied
Warning! Any discount codes indicated in the order notes will not be taken into consideration by the system.
Any requests for the application of promotional codes after the order has been completed will not be taken into consideration.
If a code does not work, please contact our customer service. We will be able to give you information on what the cause may be.
Here we illustrate the method of entering the discount code on the shopping cart page
To ensure that the discount is applied to your order, follow these simple steps:
- Make sure you are logged in.
- The discount code field is at the bottom of the list of your items on the shopping cart page. Enter the discount code and click "Apply discount code" to update the cart. Make sure you enter the code exactly in the format it was provided to you.
- A new line will appear on the cart page indicating the value of the discount applied to the cart value.
- Proceed to payment.
Terms and conditions
The offer cannot be used in conjunction with any other current promotions, discounts or existing commercial agreements.
The Promotion Code must be entered correctly together with the order, otherwise the offer will not be considered valid.
To take advantage of the promotion, customers must place their order within the validity period of the discount coupon.
Only one discount code is allowed per order.
The offer is not redeemable for cash.
If the discount is on the product, remember to insert the chosen product and the discount code in the appropriate space in the cart in the order.
If the discount is on the value of the order, remember to reach the indicated value and enter the discount code in the appropriate space in the cart.
Fraud
In the event of fraud, attempted forgery or other illegal and suspicious activities in connection with the purchase or use of a discount voucher, our shop has the right to disable the code.
There is no right to activate or redeem these vouchers. If the code associated with a voucher does not work, please contact our customer service.
DHM Points are earned by purchasing products within our platform. If you have enabled the DHM affiliate program you can also earn points through this service, dhm-affiliate
Earning Points DHM varies depending on the product selected. You can see the value of the individual product within the product tab.
Note: You cannot earn DHM Points from discounted products.
You can see how many Points DHM you earn from an order once inside the Shopping Cart. After you open the cart, under the "Summary" section you can see the total points generated by the products you are purchasing.
The value of DHM Points varies depending on the type of Account (Private, Business, MEPA) and the product you wish to purchase. Visit the dedicated section within your My DHM account "Loyalty Program" to learn about the specifics for you.
Note: Discounted products are excluded from the Points DHM count.
To see information about your Points DHM access the "Loyalty Program" section found within your My Account DHM. Once the page opens, select "My Points DHM". Within this section you will find:
- All the information related to the operation of your Points earning and conversion plan DHM;
- The table with your points balance, total, already converted, paid, available and pending validation;
- The function to convert DHM Points to vouchers;
- The available vouchers.
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DHM Projects offers you the possibility to create your own projects. It allows you to assign a title, description and list of items with notes and specifications for each project you create, all directly online on our platform dhm-online.com
You can use this service only if you have registered with our platform.
Once you have registered or logged into your My DHM account, you will have three ways to create a project:
- Through the "My Projects" section that you can find within your account. In this page you'll find all your personal projects; in case you haven't created any yet, the page will be empty. To proceed with the creation of a project just select "Create Project" and follow the directions that will be shown on the screen. After finishing the procedure, if it is successful you will see the words "project created successfully";
- Through the button "Add to project" that you find inside each product page. If you have not yet created any project you will only find the words Create new project, otherwise, in addition to this, you will find the names of the projects you have already created;
- The same procedure happens when you view the products in Catalog mode, in this mode you will see the "Add to project" button.
Adding products to your projects is simple: use the "Add to project" button that you find on every product page or when you view the products in Catalog mode. If you have created several projects in your profile, this function allows you to choose the specific project to which you want to add the product you have selected. Remember that if you want to add a specific quantity of the product, fill in the quantity field first.
Sure, we've thought of that too! To add a custom item through our configuration service (bars, slabs or profiles to size) you must follow the same procedure used to add a normal item.
The addition must be done after configuring it (see the answer to the question "How do I insert articles within a project?").
The article you add inside the project contains all the features you set during configuration, once inside the project this cannot be changed, if you want to change the specifications you have to add a new article and remove the previous one.
Once the project is created you can edit its data through the "Manage Project" item inside the specific tab in the My-DHM - My Projects section of your account. This allows you to manage information that will be visible to people who will have access to your project, such as the name of the Creator, the Project Name and the description.
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