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PRODUCTS
  • Automatic Components
    Linear movement
    • Supports for shaft
    • nuts for shaft
    • Ground shaft
    • Shafts chromed
    • Shafts hardened
    • Shafts hardened and chromed
    • Linear guides
    • Guides SBR
    • Support units
    Bearings
    • Ball bearings
    • Ball bearings flanged
    • Ball bearing with bracket
    • Roller bearings
    Linear bushings
    • Linear bushings
      • Linear bushings closed
      • Linear bushings open
    • Linear bushings with flange
      • Linear bushings with round flange
      • Linear bushings with oval flange
      • Linear bushings with square flange
    • Linear bushings with housing units
      • Linear bushings with closed housing unit
      • Linear bushings with open housing unit
    • Bushings
    Couplings
    • End bearings and ball joints
    • Flexible joints
    • Rigid joints
    Pulleys
    • Toothed pulleys GT2
    • Toothed pulleys T2.5
    • Flat pulleys
    • Toothed pulleys GT3
    • Toothed pulleys 5 mm
    Belts
    • Belt GT2
    • Belt T2.5
    • Belt GT3
    • Belt T5
    • Belt S2M
    Trapezoidal screws
    • Trapezoidal screws T6
    • Trapezoidal screws T8
    • Trapezoidal screws T10
    • Trapezoidal screws T12
    • Trapezoidal screws T16
    Pneumatics
    • Pneumatic fittings
    • Pneumatic tubes
    Ball screws
  • Aluminum Extrusion and Brackets
    Series 3 (slot 5)
    Series 5 (slot 6)
    Series 6 (slot 8)
    Series 8 (slot 10)
  • Fasteners
    Screws
    • Grains
    • Hex head screws
    • Countersunk flat head screws
    • Cylindrical head screws
    • Pan head screws
    Nuts
    • Lock nuts
    • Hex nuts
    • Domed nuts
    • Square nuts
    Washers
    • Oversized washers
    • Flat washers
    Threaded rods
    Tools
    Spacers
    Magnets and magnetic Strips
    Wheels, feet, rollers and roller conveyors
    Transit & Equipment Cases
    Compartment Boxes
  • Materials
    Bars - Auctions
    • Stainless steel
      • Acciaio inox AISI 304
      • Acciaio inox AISI 316
      • Acciaio inox AISI 310
    Sheets - Plates
    • Aluminum
  • Robotics And Automation
    Motors
    • Nema 17
    • Nema 23
    • Hybrid stepping motor
    • Nema 34
    • DC Motors
    Motor driver
    Relays and switches
    • Microswitches and DIP switches
    • Relay
    • On/off switches
    • Buttons
    Power supplies
    Modules and card expansions
    • Arduino modules
    • Screens
    • Expansions
    Fans
    Parts for cards
    Control cards
    Arduino boards
    • Board
    • Shield
    Integrated computers and development boards
    • E-Textiles
    • Adafruit
    • SparkFun
    • Seeed studio
      • Grove
      • Cards
      • Wireless & IoT
      • Artificial Intelligence Hardware
      • Robotics
    • 3dsimo
    • Micro:bit
    • Raspberry Pi
      • HAT and accessories
      • Cards Raspberry Pi
    • nanoLambda
    • Mjbots
    Spies and warning lights
    Duet 3D
    Arduino compatible
    Thermal management
    • Fans - Thermal management
    • Peltier modules
    Sensors
    • Temperature sensors
    • Thermocouples
    • Extensometers
    • Motion sensors
    • Proximity sensors
    Video surveillance
    Batteries and Chargers
    Optoelectronics
    • Display
    • LED
    • Infrared sensors and photocouplers
    Semiconductors
    • Discrete semiconductors
    Passive components
    • Resistors / Resistors
    • Potentiometers and trimmers
    • Capacitors
    Batteries and Chargers
  • Wiring Components
    Cables
    • Single insulation cables
    • Cables Double insulation
    • Dupont cables
    • USB cables
    • Power cables
    • Test Leads
    Connectors and sockets
    • Sockets
    • PCB connectors
    • Terminal blocks
    • Power Connectors
      • Heavy Duty Power Connectors
      • Heavy Duty Power Connector Housings & Hoods
      • Heavy Duty Power Connector Contacts
    • Clogs
    • Test connectors
    • Terminals and Cable Lugs
    Collect Cables
    • Rigid chains
    • Spiral tube
    • Braided tube
    • Cable Trunking
    • Cable ties
    • Cable Holder Accessories
    • Rigid tube
    Heat shrink tubing
    Enclosures and accessories
    Cable glands, cable glands and fittings
    • Nuts and cable gland adapters
    • Cable Glands
    • Fittings
    Spiral sheath
  • 3D Printer Extruder
    Extruders
    • Titan
    • Hemera
    • QR Extruder
    • V2 Extruder
    • BMG-M Extruder
    • Upgrade kits Bondtech
    • BMG Extruder
    • BMG-X2-M Extruder
    • LGX Extruder
    • Extruders - DHM
    • Revo - Extruders
    • Extruders - BIQU
    • Vz-Extruder
    Hot end
    • Titan Aqua
    • V6 - Hot end
    • Volcano - Hot end
    • SuperVolcano - Hot end
    • Titan Aero
    • Cyclops - Chimera
    • Lite 6
    • Prusa V6
    • Mosquito
    • Copperhead
    • Melters - DHM
    • Revo - Hot end
    • Phaetus - Melters
    • Vz-Hotend
    Accessories
    • Cartridges
    • Thermal adhesives
    • Fans - Extruder group
    • Push-fitting
    • Thermocouples
    • Spare parts - DHM
      • Clean nozzle
      • Fan support
      • Extruder upright
      • Other
      • Ultimaker
    • Fuser body
      • Fuser block
      • Fuser heatsink
    • Internal fuser duct
      • Conducted with PTFE
      • All metal duct
      • Capricorn tubes
    • Wire drive toothed pulleys
      • Drag stainless steel wire
      • Drag Brass wire
    • PTFE
    Nozzles
    • V6 - Nozzles
    • Volcano - Nozzles
    • Cyclops
    • SuperVolcano - Nozzles
    • Nozzles - DHM
      • Filament 1.75mm
      • Filament 3.00mm
    • Slice Engineering
    • Bondtech
    • Revo - Nozzles
    • Phaetus - Nozzles
    • MK8 - Nozzles
    • Dyze Design - Nozzles
    Brands extruder group
    • e3D
      • Nozzles - E3D
      • V6
      • Volcano
      • SuperVolcano
      • Titan - Aero - Aqua
      • Cyclops - Chimera
      • Lite 6
      • Prusa V6
      • Hemera
      • Accessories - E3D
      • Revo
    • DHM
      • Cartridges
      • Thermocouples
    • Slice Engineering
      • Accessories - Slice Engineering
      • Spare parts
      • Hotend
      • Nozzles - Slice Engineering
    • BondTech
      • Accessories - BondTech
      • Upgrade for BCN3D
      • Upgrade for Flashforge
      • Upgrade for Makerbot
      • Upgrade for Prusa
      • Extruders
      • Upgrade for Creality3D
      • Nozzles - BondTech
      • Upgrade for Ultimaker
      • Upgrade for Raise3D
      • Upgrade for Wanhao
    • BIQU
  • Build surface - 3D printer
    Heated plates
    • MK series tops
    • Silicone tops
    • Others heated plates
    Glasses
    • High temperature glasses
    • Borosilicate glasses
    High temperature tape
    • Polyimide tape
    • Other tapes
    • PET tape
    Magnetic planes and PEI
    Magigoo
    AprintaPro
    DimaFix
    EasyFix
    3DLAC
    LOKBUILD
    3dB
    Accessories - printing bed
  • Filaments And 3D Resins
    PLA
    • PLA AzureFilm
    • PLA Silk AzureFilm
    • PLA/PHA ColorFabb
    • PLA Economy ColorFabb
    • PLA TreeD Filaments
    • PLA Premium Formfutura
    • PLA EasyFil Formfutura
    • PLA Matt Formfutura
    • PLA Galaxy Formfutura
    • PLA SilkGloss Formfutura
    • rPLA Reform Formfutura
    Special PLA
    • Thermo PLA Formfutura
    • Wonderfil TreeD Filaments
    • PLA Volcano Formfutura
    • Specials PLA ColorFabb
    Loaded
    • Cork Fill Formfutura
    • Carbon Fill Formfutura
    • Specials ColorFabb
    • Carbon Fiber TreeD Filaments
    • Architectural TreeD Filaments
    • Stone Fill Formfutura
    • MetalFill Formfutura
    • WoodFill Formfutura
    • Carbon Luvocom Lehvoss
    • Glass fiber 3DXTech
    • Carbon 3DXTech
    PETG
    • PETG Azurefilm
    • PETG Economy ColorFabb
    • HDglass Formfutura
    • G-PET TreeD Filaments
    • PETG by DSM
    Co-polyesters
    • nGen ColorFabb
    • nGen_FLEX ColorFabb
    • XT ColorFabb
    • HT ColorFabb
    • nGen_LUX ColorFabb
    PP - Polypropylene
    • Centaur PP Formfutura
    • PP TreeD Filaments
    • Pegasus PP Ultralight Formfutura
    Eraser
    • Gomma Plastink
    • FlexiFil Formfutura
    • Flexible TreeD Filaments
    • Flexible by DSM
    • TPU ColorFabb
    • Python Flex Formfutura
    • Crystal Flex Formfutura
    • Flexible AzureFilm
    • Armadillo NinjaTek
    • NinjaFlex NinjaTek
    • Cheetah NinjaTek
    • Eel NinjaTek
    PA - Polyamide
    • PA ColorFabb
    • Nylon Formfutura
    • Nylon TreeD Filaments
    • Nylon by DSM
    • Nylon FiberForce
    • IGUS Iglidur
    • Luvocom Lehvoss
    • Nylon AzureFilm
    ASA
    • ApolloX Formfutura
    • ASA TreeD Filaments
    • ASA AzureFilm
    ABS
    • ABS Plastink
    • EasyFill ABS Formfutura
    • ABS TreeD Filaments
    • Premium ABS Formfutura
    • ABS PLUS AzureFilm
    Special ABS
    • TitanX Formfutura
    • ABSpro Formfutura
    • ClearScent Formfutura
    • Flame Retardant 3DXTech
    PC - Polycarbonate
    PVA and supports
    • AquaSolve Formfutura
    • PVA AzureFilm
    • Atlas Support Formfutura
    • Helios Support Formfutura
    • BVOH
    • USM - Universal Support Material
    • HTS - High Temperature Support
    HIPS
    • HIPS Formfutura
    • HIPS AzureFilm
    SKIN contact
    PEI - Polyetherimide
    PMMA
    PPSF & PSU - Polyphenylsulfone
    DPA
    • DPA ColorFabb
    ESD-Safe
    PE - Polyethylene
    PEKK & PEEK
    PVDF - Polyvinylidene fluoride
    Accessories - filaments
    • Filament storage
    • DimaFix
    • AprintaPro
    • Magigoo
    • EasyFix
    • MODIFI3D
    • 3DLAC
    Resins
    • Standard LCD Series
    • Standard SLA Series
    • Pulizia e accessori DLP/SLA
    • Dental LCD Series
    • Engineering SLA Series
    • Engineering LCD Series
    • Castable LCD Series
    • Tough and Durable LCD
    • Water-Washable LCD
    Brands Filaments and 3D Resins
    • FormFutura
      • Premium PLA
      • EasyFil PLA
      • ReForm rPLA (recycled)
      • Matt PLA
      • Galaxy PLA
      • Silk Gloss PLA
      • MagicFil Thermo PLA
      • Volcano PLA
      • Premium ABS
      • EasyFil ABS
      • ABSpro
      • ClearScent ABS
      • TitanX
      • ReForm rTitan (recycled)
      • ApolloX ASA
    • AzureFilm
      • PLA
      • PLA Silk
      • PETG
      • ABS PLUS
      • ASA
      • Flexible
      • Nylon
      • PVA
      • HIPS
    • ColorFabb
      • PLA/PHA
      • PLA Economy
      • PETG Economy
      • HT
      • XT
      • nGen
      • nGen_LUX
      • nGen_FLEX
      • PA-CF
      • TPU
      • WoodFill
      • GlowFill
      • CorkFill
      • Tough PLA
      • PA Neat
    • TreeD Filaments
      • Architectural
      • Carbon Fiber
      • G-PET
      • Nylon
      • PLA
      • PP
      • Wonderfil
      • ABS
      • ASA
      • Flexible
      • HIPS
      • PC
      • PMMA
      • Healtfil
    • FiberForce
      • Nylon
    • DSM
      • Arnite ID 3040 (PETP)
      • Arnitel ID 2045 (TPC)
      • Arnitel ID 2060-HT (TPC)
      • Novamid ID 1030 (PA6/66)
      • Novamid ID 1030-CF10 (PA6/66)
      • Novamid® AM1030 FR (PA6/66)
      • Novamid ID 1070 (PA6)
    • Ninjatek
      • Armadillo
      • Cheetah
      • NinjaFlex
      • Eel
    • Lehvoss
    • IGUS
      • IGUS Iglidur
    • 3DXTech
      • Unreinforced
      • Carbon Fiber
      • ESD-Safe
      • Glass fiber
      • Support
  • 3D printers
    3D printers FDM - FFF
    3D Resin Printers
    3D Printer Brands
    • Anycubic
    • Toolchanger - E3D Online
    • Phrozen
    • Prusa Research
    • Voron Design
    3D pens
    Thermoforming
    • FormBox - MAYKU Thermoforming 19410000 MAYKU
      FormBox - MAYKU
      Price €699.00

      Added to your Project

      Removed from your Project

    • Form Sheets 30 pack Thermoforming 19410002 MAYKU
      Form Sheets 30 pack
      Price €49.00

      Added to your Project

      Removed from your Project

  • Tailor-made Workings And Kits
    3D printing
    Arduino
    Voron
    • Voron 2.4
    • DHM Pro SERIES 5 - Slot 6mm - CUT TO MEASURE Structural profiles - anodized extruded aluminum profiles - 1
      SERIES 5 - Slot 6mm - CUT TO...
      Price €0.06

      Added to your Project

      Removed from your Project

    • DHM Pro SERIES 6 - 8mm slot - CUT TO MEASURE Structural profiles - anodized extruded aluminum profiles - 1
      SERIES 6 - 8mm slot - CUT TO...
      Price €0.43

      Added to your Project

      Removed from your Project

    • DHM Pro SERIES 8 - Slot 10mm - CUT TO MEASURE Structural profiles - anodized extruded aluminum profiles. - 1
      SERIES 8 - Slot 10mm - CUT TO...
      Price €0.49

      Added to your Project

      Removed from your Project

    • Aluminium sheet - CUT TO MEASURE - Industrial material plates Aluminum lastreALU DHM Pro
      Aluminium sheet - CUT TO MEASURE...
      Price €1.10

      Added to your Project

      Removed from your Project

    • Chromium plated hardened shafts - CUT TO MEASURE - ground hardened and chromium plated steel Shafts hardened and chromed alb-...
      Chromium plated hardened shafts...
      Price €0.49

      Added to your Project

      Removed from your Project

    • Chromed shafts - CUT TO MEASURE - ground and chromed steel Shafts chromed alberi-crom DHM Pro
      Chromed shafts - CUT TO MEASURE...
      Price €0.49

      Added to your Project

      Removed from your Project

    • Ground shafts - CUT TO MEASURE - ground steel Ground shaft alberi-rett DHM Pro
      Ground shafts - CUT TO MEASURE -...
      Price €0.37

      Added to your Project

      Removed from your Project

    • Hardened shafts - CUT TO MEASURE - hardened and ground steel Shafts hardened alberi-temp DHM Pro
      Hardened shafts - CUT TO MEASURE...
      Price €0.61

      Added to your Project

      Removed from your Project

    • Aluminum sheet - CUT TO MEASURE - high precision ground aluminum plates 5083 Aluminum 1805026-b DHM Pro
      Aluminum sheet - CUT TO MEASURE...
      Price €1.22

      Added to your Project

      Removed from your Project

    • SERIES 5 - Slot 6mm - CUT TO MEASURE - Structural profiles in BLACK anodized aluminium.
      SERIES 5 - Slot 6mm - CUT TO...
      Price €1.22

      Added to your Project

      Removed from your Project

    • SERIES 3 - Hollow 5mm - CUT TO MEASURE Structural profiles 15x15 - anod extruded aluminum profiles. Series 3 (slot 5) 1805030...
      SERIES 3 - Hollow 5mm - CUT TO...
      Price €1.22

      Added to your Project

      Removed from your Project

  • MANUFACTURERS
    #ABCDEFGHILMNOPQRSTW
    #
    • 3D Simo
    • 3dB
    • 3DLAC
    • 3DXTech
    A
    • Adafruit
    • Anycubic
    • AprintaPRO
    • Arduino
    • AzureFilm
    B
    • Bigtreetech
    • Biqu
    • Bocchiotti
    • Bondtech
    C
    • Capricorn
    • Cembre
    • Chaoticlab
    • ColorFabb
    • Creality
    D
    • DHM
    • DHM Pro
    • DIMAFIX
    • DSM
    • Duet3D
    • Dyze Design
    E
    • E3D Online
    • Ember Prototypes
    F
    • F3D-Racing UG
    • Fabreeko
    • Fenner Inc._NINJATEK
    • FiberForce
    • Formfutura
    • Fotek
    G
    • Gates
    • Gdstime
    • Gewiss
    H
    • Hikvision
    I
    • IGUS
    • Ilme
    L
    • Lehvoss
    • Logitech
    • LOKBUILD
    M
    • Magigoo
    • MAYKU
    • MEAN WELL
    • Mellow 3D
    • Micro:bit
    • MODIFI3D
    N
    • nanoLambda
    • Nanuk
    • Nevermore
    • NWK
    O
    • Omron
    P
    • Phaetus
    • Phrozen
    • Prusa Research
    Q
    • Qtech
    R
    • Raspberry Pi
    S
    • SeeedStudio
    • Slice Engineering
    • SparkFun
    • STEPPERONLINE
    • Sunlu
    • Synco Lube
    T
    • TreeD Filaments
    W
    • Wago
    • Wantai
    • Manufacturer - Arduino
    • Manufacturer - Slice Engineering
    • Manufacturer - DHM Pro
    • Manufacturer - Duet3D
    • Manufacturer - E3D Online
    • Manufacturer - Bondtech
  • Online services
    • Configurable components
    • Project Manager
    • Technical Resources
    • Advanced Search
    • Product comparison
    • Advanced price / availability management
    • Basket Save and Share
    • Quick Order
    • FAQ

    What are configurable mechanical components?

    Configurable components are products in which you can select specific design features, and see the price and delivery times at a glance.

    The most used configurators include linear shafts, linear guides, miniature linear guides, aluminum extrusions and aluminum sheets. Select your specifications from material, surface treatment, length and diameter.

    Tailor-made processing

    Our “DHM projects” tool allows you to save different projects or lists of articles on our website and sort them when it suits you. You can easily add them to your cart by clicking the "Add Project to Cart" button, or you can quickly edit them by removing and adding products from any device by logging into your account.

    You can also share projects in various ways. You can submit a read-only copy and the person you shared the project with can order directly on our website. For more details, go to your projects and click the “Share Project” link.

    Alternatively, you can export the project to PDF or CSV so that you can always consult, even offline, the detailed list of products of your project.

    It is also possible to make your project public on the dedicated page of our site, so that everyone can take inspiration for automation applications, 3D printing, IoT ...

    A single point to find insights, application tips, videos, technical articles and tutorials, but not only, to support you during the development of your projects.

    Thanks to the advanced search, browsing the categories and products of the DHM-online site is much easier. In fact, the advanced search allows you to search through filters by restricting the number of compatible components to your needs until you find what you were looking for.

    The product comparison tool allows you to select up to 3 products at a time to compare. On the dedicated page you can compare the information and specifications of the selected products in a side-by-side format, simplifying the identification of similarities and differences between products.

    Items can be easily removed or added to the cart by clicking on the appropriate button. Find out more

    Nous avons rendu encore plus facile la vérification de la disponibilité des stocks et des prix, ainsi que l'achat de produits.

    Sur chaque page produit, comme dans le panier avant de conclure la commande, vous pouvez vérifier l'inventaire en temps réel de l'article, avec le timing du matériel et les détails spécifiques concernant le traitement, le cas échéant.

    Sont également indiqués les stocks pouvant être achetés en rupture de stock avec les délais relatifs aux arrivages et à la gestion par l'usine de fabrication.

    DHM now offers you the option to save and share your cart. This way you can save the products for a future order, or forward your shopping cart to a colleague to place the order. You can also save multiple carts. For all the details, log into your cart and click on the "Share" or "Save" icon. You must be logged in to your account to be able to save your carts.

    From the page dedicated to quick orders, you can quickly proceed with the order of all the products you need at once.

    Just enter the store product code (reference - SKU), title, variant and quantity required. Click on "add to cart" and you will be ready to complete the purchase.

    Alternatively, you can upload the product list (BOM): upload an Excel, CSV or tab-delimited file, with the title or product code and the desired quantity. You will find the example file on the dedicated page.

    If you need support, assistance or need more information about a product, order or online service, we are at your disposal. In the Frequently Asked Questions (FAQ) section, you will easily find quick answers to the most common questions regarding orders, the account, the catalog and more. In addition, on each product page you can submit a specific request for technical support.

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    Products
    • +
      Mechanical components
      • Linear movement
      • Bearings
      • Linear bushings
      • Couplings
      • Pulleys
      • Belts
      • Trapezoidal screws
      • Pneumatics
      • Ball screws
    • +
      Profiles structural and accessories
      • Series 5 (slot 6)
      • Series 6 (slot 8)
      • Series 8 (slot 10)
      • Series 3 (slot 5)
    • +
      Hardware and Screws
      • Threaded rods
      • Tools
      • Screws
      • Magnets and magnetic Strips
      • Spacers
      • Nuts
      • Washers
      • Wheels, feet, rollers and roller conveyors
      • Transit & Equipment Cases
      • Compartment Boxes
      • Nails and rivets
      • Safety rings and cotter pins
    • +
      Industrial material
      • Sheets - Plates
      • Bars - Auctions
    • +
      Robotics and Automation
      • Motor driver
      • Relays and switches
      • Power supplies
      • Modules and card expansions
      • Fans
      • Parts for cards
      • Control cards
      • Arduino boards
      • Integrated computers and development boards
      • Spies and warning lights
      • Duet 3D
      • Arduino compatible
      • Optoelectronics
      • Passive components
      • Thermal management
      • Video surveillance
      • Sensors
      • Batteries and Chargers
      • Semiconductors
      • PCB Prototyping
      • Motors
      • Data storage and connectivity
    • +
      Electrical equipment
      • Cables
      • Connectors and sockets
      • Collect Cables
      • Heat shrink tubing
      • Enclosures and accessories
      • Spiral sheath
      • Cable glands, cable glands and fittings
      • Fuses & Circuit Breakers
    • +
      Extruder group - 3D printing
      • Brands extruder group
      • Nozzles
      • Extruders
      • Hot end
      • Accessories
    • +
      Print bed - 3D print
      • Heated plates
      • Glasses
      • High temperature tape
      • Soft
      • Clips
      • Accessories - printing bed
      • AprintaPro
      • Magigoo
      • DimaFix
      • EasyFix
      • LOKBUILD
      • 3dB
      • 3DLAC
      • Magnetic planes and PEI
    • +
      Filaments and 3D Resins
      • PLA
      • Special PLA
      • Loaded
      • PETG
      • Co-polyesters
      • PP - Polypropylene
      • Eraser
      • PA - Polyamide
      • ASA
      • ABS
      • Special ABS
      • PC - Polycarbonate
      • PVA and supports
      • HIPS
      • SKIN contact
      • PEI - Polyetherimide
      • PMMA
      • PPSF & PSU - Polyphenylsulfone
      • Accessories - filaments
      • Resins
      • Brands Filaments and 3D Resins
      • DPA
      • PEKK & PEEK
      • PE - Polyethylene
      • PVDF - Polyvinylidene fluoride
      • ESD-Safe
      • PACKS
    • +
      3D printers
      • 3D printers FDM - FFF
      • 3D Resin Printers
      • 3D Printer Brands
      • Thermoforming
      • 3D pens
    • +
      Tailor-made workings and kits
      • 3D printing
      • Arduino
      • Tailor-made processing
      • Voron
      • VzBoT
    • Gift Cards
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FREQUENTLY ASKED QUESTIONS

  1. Home
  2. FAQs

Featured Questions

What are the payment options?

The flexibility for the payment of your orders.

Payment is a simple process

In order to make a payment, and therefore to complete an order, you must be registered as a customer on our site. We offer various payment methods to allow the conclusion of the order in the way that suits you best. Depending on the type of account and the payment method chosen, additional commission fees may be incurred.

What are the payment options?

Below are the specific types of payment currently supported by our platform:

  • Paypal
  • Bank or postal transfer in advance
  • Credit card
  • Postepay
  • Cash on delivery

How much are the shipping costs?

Tipologia spedizione

Valore merce (IVA inclusa)

Costi di spedizione* (IVA inclusa)

Corriere economico

Da 89,00€

gratis

Da 0,00€

6,90€

Corriere espresso - SDA

Da 299,00€

gratis

Da 0,00€

8,90€

Corriere espresso – DHL

Da 0,00€

15,00€

Ritiro a mano

Da 49,00€

gratis

Da 0,00€

1,90€

* These shipping costs refer to standard shipping. Additional costs may be charged at the order confirmation stage in the case of special shipments, such as for bulky goods, or products to be kept in certain temperature conditions.


Request a quote

Receive a quote for large quantities or items not on our site.

Do you have a bill of materials (BOM) that you need a quote for? You can directly check the price on our site by searching for the item of your interest using the appropriate search bar. If you do not find the article on our website, please contact our Customer Service.

Do you need an item in a larger quantity than our lowest quoted price?
Or do you need a larger quantity than available in stock? You can contact our Customer Service directly who will quickly provide you with a quote, usually within one business day.


The advantages of having an account

The advantages of My DHM on DHM-online

Unlock the benefits of your free account today - register now.

In a single portal you can:

  • Check your order history and reorder easily
  • Track the status of your order
  • Creation and organization of different wish lists
  • Address book management
  • Request invoices
  • Accumulate bonus points to use on your next purchases
  • Invite new friends to sign up and place orders to take advantage of attractive discounts

Product availability

Stock availability and lead times
Our Compass DHM projects company has a warehouse based in Italy with thousands of products in stock available for same day shipping.

Information on stock availability can be viewed directly on the site in each Product tab and refers to actual availability.

A Product can be "In stock" (it is present in our warehouse), "Preorder Now" (the Product can be purchased with a slight waiting time), "Currently not available" (the Product is not available for purchase) .

Attention: the indicated availability is constantly checked. However, there may be cases in which, mainly due to IT problems, the quantities indicated may not be correct.
In case of partial or total unavailability of the goods you will be contacted directly by our Customer Service to determine how best to proceed, whether with a change to the order, a deferred delivery, or a correction.

Advanced information on availability and lead times
Listed below are the various messages that may appear to indicate the availability of products in stock and not in stock and the lead times for items currently not in stock.

All products indicated as "In stock" are normally in stock and therefore can be shipped the same day unless otherwise specified. It is possible to send an order for a quantity greater than that available in the warehouse; the excess quantity will be put "on hold" and delivered as soon as we have received the new stocks according to the times indicated in the product sheet.
Waiting times are always indicated in the product sheet with the words "Available in… days".
"... in stock": number of pieces available in stock for same-day shipping if ordered within the deadline.
"preorder now": These items have been ordered and should arrive shortly, approximately within the indicated time frame.
"Currently not available": This item is not available for purchase at that time. It may be in the production phase, or it may have been replaced by a new version or an alternative. Check the other products in the catalog.


Register an Account

Registering on our website www.dhm-online.com is quick and easy, giving you access to a whole host of features and benefits, including the ability to shop online quickly and easily, track your packages and view your parcel history. orders.
By registering online you will need to enter an E-mail address and a Password to then be able to access your dedicated area via login.

You will then be asked for the following information:

  • Contact information: name, surname, e-mail

We invite you to keep your references up-to-date to avoid unpleasant inconveniences during the order process or during the billing phase.
NOTE: when registering, it is essential to indicate your correct e-mail address.

You can customize your My DHM account: select the country of residence and the type of customer by specifying the requests indicated. The account that will be created will have specific features based on the choices made *.

* Once you have set up your account you will not be able to independently change the type or specifications, if necessary please contact Customer Service. In the event that the selection during registration does not correspond to the actual type of customer, we reserve the right to change your status and related benefits without notice.

Are you already registered?
Log in here and make the most of your account.


Pick up by hand

Pick up by hand is available by appointment.

Here's how to do it:

  1. Place your order on the site
  2. If you haven't already created an account to complete your purchase
  3. In the "shipping" section, select the item "Pick up at VENUE"
  4. Choose the payment method you prefer
  5. Complete your order by paying conveniently online and securely
  6. You will receive an e-mail containing the time and date for collection as soon as the material is ready

The retreat is active from Monday to Friday, from 17:00 to 18:00

ANTI-COVID RULES
In order to ensure a safe and efficient service, we comply with the health regulations imposed during this health crisis.
When you come to collect your order wear a mask!


Electronic invoicing

With the budget law of 2018, the obligation of electronic invoicing was introduced "for the sale of goods and services carried out between residents, established or identified in the territory of the State".

As of 1 January 2019, it is therefore no longer possible to issue invoices in paper format. It is necessary to send it via the Exchange System (SDI).

Therefore, in order to issue the electronic invoice in the correct format, we therefore need some specific data, in addition to the standard ones.

For convenience, registration of an account as a Company is required.

In this way, all company data can be compiled:

  • business name,
  • address,
  • VAT number
  • tax code (where necessary)

The data necessary for electronic invoicing can be entered in the "Addresses" section of the account. The following fields are present:

> SDI code Also known as "recipient code", it is an alphanumeric code of 6 characters (for the Public Administration) or 7 characters for private individuals that identifies the "virtual address" (ie the software platform) in which the invoices sent to the recipient who adopts this code.

> PEC Those who do not have a recipient code can also receive electronic invoices in their certified e-mail inbox.

You will then receive the invoice relating to your order directly in your tax drawer of the Revenue Agency. We invite you to keep your details up to date, as well as the shipping and billing address. We are not responsible for any errors due to missing or incomplete data.

At the same time as sending the invoice in electronic format, a courtesy copy in PDF format is also sent to the email indicated during registration.

In case you need a copy you can contact our Customer Service.


Did you have a problem with your order?

Where is my package?

You can check the status of your order directly from your account in the "Order history and details" section. When the package is entrusted to the courier you will find the tracking code to be able to monitor the status of the shipment.

Please keep track of the code so that we can be present at delivery, or to monitor any anomalies.

Contact us immediately in case you find any anomalous updates of the code, so as to allow us to open an immediate report to the courier service.

Have you received a damaged package?

Receipt of damaged package? Sign with reservation!

Our goods are packed in our warehouse using some of the best shipping solutions or are already packed by our suppliers in accordance with the requirements of the courier.
However, despite the use of adequate tools and expert personnel, damage may occur during transport.

Verify all shipments upon delivery. If you find any missing or known external damage to the package, please notify our customer service department immediately.

What to do if the shipment arrives damaged.

In the event of obvious damage to the package (e.g. perforated cardboard wall repaired with courier tape, wet package, open package, etc.), a signature is required with reservation specifying the reason.

The reserve with specified justification must be indicated before the receipt is signed.
(for example "I sign with reserve for open package")

By not making a reservation, specifying the reason, it will not be possible, if necessary, to proceed with the opening of the damage file with the courier.

It could also be useful, in addition to signing with reasoned reservation, to take photos of the shipment itself.

If the courier refuses to let you specify a reservation, reject the package.

In the event that the package is accepted, however, an email must be sent immediately to Customer Service indicating the order number and attaching a photo of the package and any damaged products. The conditions for a refund through a voucher will then be assessed.

Have you received the wrong product?

We apologize first of all for this error. We will remedy as soon as possible. We thank you immediately for your cooperation and understanding.

In case of receipt of an incorrect product, please send us an email immediately indicating the details of your order and attaching at least one photo of the incorrect product you received in order to cross-check with our warehouse. We will then provide you with instructions on this. Depending on the case, a refund or return of the correct product will be made, with possible withdrawal of the incorrect material.

Have you received an incomplete order?

If you only receive a part of your order, it is possible that multiple shipments have been made, due to the nature of the goods purchased or the availability of stock.

If you have not been notified, or if you do not receive the missing part of the order within 5 working days, we apologize for the inconvenience and ask you to contact us as soon as possible.

Complaint management

Our goal is to offer a service worthy of all our buyers, and we try to give our best every day to get your total satisfaction.

However, there may be cases where not everything goes well.

In that case we are sure we will be able to fix it, and we thank you for your understanding.

There is always a solution to any problem!

But your cooperation and understanding is needed. We cannot know the problem if you do not communicate it to us and assigning a negative evaluation does not solve the problem, on the contrary, tensions are created, making the situation worse.

Our always professional and available Customer Service will be happy to collect and manage your reports, which will be dealt with as soon as possible.

How can I report a complaint or a disservice?

We are always available to offer support to our customers. In the event that a problem has arisen in one of the phases of the order, our Customer Service will take care to provide adequate support for resolution.

We thank you for the time you want to dedicate to us. Your recommendations will allow us to serve you better.

Customer care: Report a problem

Live chat: real-time support for business and public administration accounts

Email: info@dhm-online.com

Phone: +39 0492701149


My projects

From here you have the possibility to create your private or public projects. You can enter the products that interest you most in the project list, or the products for your next purchase. Each list can have a description and for each product you can indicate the quantity you need and any notes that may be useful during the construction phase. You can add the entire project to the cart, or add a single product.
You will also be able to view a link to be able to share your list with whoever you want. You can edit the list or delete it at any time.
Find out more details in the dedicated section.


Faq Sections

PRODUCTS
Product information and assistance

Technical information

In each product sheet you will find the main technical information. You can also access the technical data sheets where available.

You save time and have access to technical information 24/7

Technical assistance

We can assist with your technical product questions, such as identifying alternatives to products, clarifying product specifications, finding additional product information and other technical product information.

You can find the main technical information (data sheet) directly in the product sheet.

However, we are available to provide insights, advice for your application and much more.

Please write an email with your request to info@dhm-online.com

Or fill out the contact form you find on the site.

NOTE:

The Technical Assistance service is only available for users already registered on our site.

Technical support is unable to answer questions regarding orders or accounts. For questions regarding these topics you can contact customer service.


Technical guides and insights

In our dedicated section of Technical Resources you can find a series of guides for a quick and easy selection to help you find the product that best suits your needs.
You will also find many tips and advice for use, as well as support information.


Product prices

Product pricing information
All sales prices of the Products indicated on our website www.dhm-online.com are expressed in Euros and include VAT applicable by law.

Packaging and shipping costs are not included in the purchase price, unless specifically indicated. They are indicated and calculated at the time of the conclusion of the purchase process before the payment is made.

We constantly update our prices, to always guarantee our customers the best price available on the market. We offer quantity-based price ranges for most items. The more you buy, the more you save.
The prices of the items visible on the Site may also undergo periodic changes based on the adjustment of the price lists of our suppliers.

In the event of an IT, manual, technical, or any other type of error that could result in an unexpected substantial change in the retail price, the purchase order will be considered invalid and canceled and the amount paid by the Customer. will be refunded within 14 days. from the day of cancellation.

The Products will be billed based on the rates in effect at the time of order confirmation. The estimate of products cut to size and / or customized is valid only for the specifications on which it was based. Any changes made require an updated quote. The quotes are valid for the calendar day on which they are issued, after which the price can change without notice, unless otherwise specified.


Product availability

Stock availability and lead times
Our Compass DHM projects company has a warehouse based in Italy with thousands of products in stock available for same day shipping.

Information on stock availability can be viewed directly on the site in each Product tab and refers to actual availability.

A Product can be "In stock" (it is present in our warehouse), "Preorder Now" (the Product can be purchased with a slight waiting time), "Currently not available" (the Product is not available for purchase) .

Attention: the indicated availability is constantly checked. However, there may be cases in which, mainly due to IT problems, the quantities indicated may not be correct.
In case of partial or total unavailability of the goods you will be contacted directly by our Customer Service to determine how best to proceed, whether with a change to the order, a deferred delivery, or a correction.

Advanced information on availability and lead times
Listed below are the various messages that may appear to indicate the availability of products in stock and not in stock and the lead times for items currently not in stock.

All products indicated as "In stock" are normally in stock and therefore can be shipped the same day unless otherwise specified. It is possible to send an order for a quantity greater than that available in the warehouse; the excess quantity will be put "on hold" and delivered as soon as we have received the new stocks according to the times indicated in the product sheet.
Waiting times are always indicated in the product sheet with the words "Available in… days".
"... in stock": number of pieces available in stock for same-day shipping if ordered within the deadline.
"preorder now": These items have been ordered and should arrive shortly, approximately within the indicated time frame.
"Currently not available": This item is not available for purchase at that time. It may be in the production phase, or it may have been replaced by a new version or an alternative. Check the other products in the catalog.


Our product catalog

Our catalog
The catalog available on our site presents products of famous manufacturers in the field of 3D printing and mechanical automation. Each product is accompanied by a detailed description, technical specifications, and, if necessary, also specific attachments with all the information necessary for a correct purchase.
If you need more details please do not hesitate to contact us.

The technical data sheets, images and details of each product on the site are constantly updated, nevertheless there may be errors and / or inaccuracies and / or defects in correspondence between the descriptions and the actual product.
It may happen, however, that there are mismatches between what is specified on the site, and the product itself.
Please notify us of any differences via Customer Service, and thank you for your understanding.

Specifications not present on the site
In case of further details you can contact our Customer Service through the dedicated contacts.
Our experience allows us to provide our customers with the best information. Please consider, however, that given the quantity of products available in the catalog, it may be necessary to contact the manufacturer for particular technical specifications. In this case, waiting times are usually a few days, but we always try to do our best.

Products not present on the site
Our catalog is constantly updated. There may be products not present on the site, or products being integrated, so if you do not find something online, do not hesitate to contact us!


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CONTACT US
Contact us

We are here for you. How can we help you today?
In our "Assistance" section you can find the answers to the main doubts.
In case you haven't found what you are looking for, we are available.
Here you can find all the information and options to get in touch with our customer service.
Attention: Customer service is not available on weekends and on Italian national holidays.


Contact details

Customer care:
Report a problem
Live chat: real-time support
Email: info@dhm-online.com
Phone: +39 0492701149

Technical support (for registered customers only):
Email: info@dhm-online.com

Administration and accounting:
Email: amministrazione@dhm-online.com

Request for cooperation:
Email: marketing@dhm-online.com

If you do not receive an answer to the phone calls, please send us an e-mail summarizing your request and leaving us a telephone number to be able to contact you. We will respond to you as soon as possible.
The usual response time for emails is 48 hours (excluding holidays).
The Live chat service is active from Monday to Friday, from 15:00 to 18:00.

Follow us on social networks:

Facebook

Instagram


Other possible questions

I have suggestions for the site, who can I tell them to?
We collect all the ideas and suggestions in order to offer a better shopping experience to our customers.
You can report your suggestions to our customer service.

I found an error on your site!
We always double-check the contents of our site and the details of our products, but due to the large amount of information on our site, it may happen that we missed something.
If you have found an error, or an incorrect indication, please notify our customer service.
We will then make sure to resolve it as quickly as possible.

Can I buy as a reseller and take advantage of a dedicated price list?
We offer the possibility of volume purchases, with dedicated discounts.
Contact our customer service for all the details.


MY ACCOUNT
The advantages of having an account

The advantages of My DHM on DHM-online

Unlock the benefits of your free account today - register now.

In a single portal you can:

  • Check your order history and reorder easily
  • Track the status of your order
  • Creation and organization of different wish lists
  • Address book management
  • Request invoices
  • Accumulate bonus points to use on your next purchases
  • Invite new friends to sign up and place orders to take advantage of attractive discounts

Register an Account

Registering on our website www.dhm-online.com is quick and easy, giving you access to a whole host of features and benefits, including the ability to shop online quickly and easily, track your packages and view your parcel history. orders.
By registering online you will need to enter an E-mail address and a Password to then be able to access your dedicated area via login.

You will then be asked for the following information:

  • Contact information: name, surname, e-mail

We invite you to keep your references up-to-date to avoid unpleasant inconveniences during the order process or during the billing phase.
NOTE: when registering, it is essential to indicate your correct e-mail address.

You can customize your My DHM account: select the country of residence and the type of customer by specifying the requests indicated. The account that will be created will have specific features based on the choices made *.

* Once you have set up your account you will not be able to independently change the type or specifications, if necessary please contact Customer Service. In the event that the selection during registration does not correspond to the actual type of customer, we reserve the right to change your status and related benefits without notice.

Are you already registered?
Log in here and make the most of your account.


Have you forgotten your password?

At the time of login click on: Forgot your password?
Or click here https://www.dhm-online.com/recupero-password.
Enter the email address used to register.
You will receive an email with your new temporary password which you can subsequently change once you have logged into your account.
If you encounter any problems during registration, please contact our Customer Service.


Overview the account

In the "My account" area you can:

  • modify your data (both personal and corporate if necessary)
  • manage the address book
  • change your password
  • monitor your orders and purchased products
  • use discount coupons
  • access the various specific services of your account


Order history and details

In the "Order history and details" section you will find the list of your recent purchases. You can check the status of the order and see all the details by clicking on "DETAILS". The products ordered, the addresses used for shipping, the shipment status and tracking code.You can also send a message to our Customer Service.
From this area it is also possible to perform a "Reorder" to quickly carry out an order equal to one already placed. The products of the previous order will be automatically placed in the cart. You can change the quantity of products to order and add others before completing your order.


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ORDERS AND PURCHASES
Why order from Compass DHM projects?

Ordering on our site is very simple! What's more, the site is active 24/7.
The website offers over 20,000 products with constantly updated information on prices, availability and technical specifications. You will also have access to online services such as the ability to track your shipments, monitor your order history, request quotes and much more.


What are the advantages of ordering online?

Convenience: find our best promotions and dedicated discounts
Time: ordering from our web portal is faster, easier and allows you to optimize your time.
After finding the right product for you, simply select the number of pieces you wish to purchase and click the "Add to cart" button to add the product a to your order list.
Efficiency: on the site you can easily search among over 20,000 products based on your technical, brand, cost and availability needs


How I do for ordering?

First you can find the products you need. You can do this in various ways. If you already know the product you are interested in, you can use the search bar by entering the item code, brand, or object name.
If, on the other hand, you do not know the specific article you need, you can browse our categories.
After choosing the products to order, click on "Add to cart" to add them to the order list.
At this point go to the "Cart" tab.
Here you will find a summary with all the added products, with the quantities, stock availability and indicative processing times.
By clicking on "Proceed to checkout", the data entry procedure for order confirmation opens.
The order confirmation consists of 4 sections as well as the summary:

In the summary you will be able to see in detail everything you have added to the cart. You can then carefully check all the variants chosen, possibly return to the cart to make changes.

  1. Personal information: if you are already registered on our site, just enter your access data to continue.
    If you are a new customer, you will be able to easily create a new account.
  2. Address: here you can check or change the shipping and billing address.
  3. Shipping: Choose your preferred shipping method here, based on your needs.
  4. Payment: at this point you just have to choose one of the payment methods offered. Check your order one last time and send the confirmation.

Once the order process has been completed, you will immediately receive an e-mail with the order confirmation. The order will then be processed as quickly as possible based on the type of products purchased.


Request a quote

Receive a quote for large quantities or items not on our site.

Do you have a bill of materials (BOM) that you need a quote for? You can directly check the price on our site by searching for the item of your interest using the appropriate search bar. If you do not find the article on our website, please contact our Customer Service.

Do you need an item in a larger quantity than our lowest quoted price?
Or do you need a larger quantity than available in stock? You can contact our Customer Service directly who will quickly provide you with a quote, usually within one business day.


Order status and tracking

You can check the progress of your shipment and see when your package will be delivered using the shipment tracking service.

In the appropriate space within your Account you will find all the orders you have placed through our site. You can then check the status of your most recent order and verify the delivery tracking information if the package has already been processed.

How to track your order

By logging into your account on the "My orders" page, you can view all information relating to the status of the order and delivery data.

Our order processing and fulfillment process involves 4 stages:

  1. Payment accepted: the balance of the order has been made in the chosen payment method. In the event of non-immediate payment, such as bank transfer, the goods are processed once the credit has been received. This condition is not applied in the case of cash on delivery orders.
  2. Preparation in progress: the ordered material is being prepared.
  3. Order Shipped: the package has left our warehouse to enter the shipping network of the chosen courier. The order tracking code is visible.
  4. Delivered: the delivery status will show that the order has been delivered to you.

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PAYMENT
What are the payment options?

The flexibility for the payment of your orders.

Payment is a simple process

In order to make a payment, and therefore to complete an order, you must be registered as a customer on our site. We offer various payment methods to allow the conclusion of the order in the way that suits you best. Depending on the type of account and the payment method chosen, additional commission fees may be incurred.

What are the payment options?

Below are the specific types of payment currently supported by our platform:

  • Paypal
  • Bank or postal transfer in advance
  • Credit card
  • Postepay
  • Cash on delivery

Pay with Paypal

To pay with PayPal, at the end of the order process, select "Paypal" as the payment method and you will be redirected to the PayPal site. Here you can login with your PayPal account and confirm the payment

It is possible to pay directly online by credit card through Paypal, even without having an account.
You will be directed from the payment form to the Paypal screen, where you can possibly select the item: "I don't have a Paypal account" and enter all the details of your card to complete the payment.

The transaction is finalized on the Paypal site, in order to protect your card information thanks to security and prevention systems. Payment via Paypal does not include any commission costs for the customer. The transaction costs are at our expense.
The payment is registered in our system in a short time and the order can then be taken over for processing.

With this type of payment, the order amount will be charged to your account immediately after order confirmation. In the event that the order contains items purchased in back-order (and therefore not in stock), the transaction will be the total amount. The order will be shipped when all the items in the order are in stock.


Pay by bank transfer

The method of payment by bank transfer can be conveniently made when the order is closed.
The goods will be shipped only after the transfer has been credited to our bank (and after all the material is available in stock). Only from this moment will the packing and shipping time start.

All data to be able to make the transfer will be indicated by e-mail directly after order confirmation.
We invite you to indicate the order number or code as a reason, so as to allow us to verify and assign the payment to the exact order in less time. Depending on the bank, the payment can take up to 5 working days to be credited. The order will then be processed according to the availability of products ready for delivery or back-order.

For the transfer use the following bank details:
Account holder:
IBAN:
Banking institution:
Reason: enter your order number as a reason.

Additional costs and bank transfer fees are charged to the customer.


Pay with credit card

Thanks to the integration of the Axerve - Banca Sella payment platform, we accept payment through the cards of the main national and international circuits.
At the time of payment you can choose "Credit Card" as the method.
We accept, among others, VISA, Mastercard ... With this type of payment, the order amount will be charged to your card immediately after order confirmation. The order can then be immediately taken over for processing. The order will then be shipped (depending on stock availability).

Payment by credit card is safe. We do not store your card information. Your credit card details are encrypted with an SSL key - which guarantees a high level of security and a secure purchase. Axerve Ecommerce Solutions protects your customers' transactions and data thanks to security systems that comply with the highest security standards.

3D Secure System 2.0

3D Secure is the anti-fraud protection system that guarantees additional protection for online purchases and allows Axerve to validate transactions. This security protocol combines the card used with a personal and secret password that will be requested, typically via text message, to authenticate the payment, in this way we can be sure that the payment is made by the authorized card holder.


Pay with Postepay

You can also pay via a Postepay card. In fact, working in the VISA circuit is seen as a credit card.

Therefore, in the event that you have a Postepay available to complete your payment, select "payment by credit card".


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SHIPMENTS
Options of delivery

There are some elements of a purchase that cannot be overlooked.

Shipping is one of the most important!

This is why its quality, reliability and speed are fundamental points for our company.

Submit your order before the cut-off time to shorten delivery times

When you select the delivery method, orders for stock items are shipped the same day or next business day, based on the cut-off times below. Items that are moved from other warehouses may require longer delivery times.

The deadline for same-day order fulfillment is: 11.00.
In-stock items ordered before this time will be shipped the same day payment is received for the order.

The times indicated above are not valid for orders with material cut to size. They may also not be respected depending on the workload. Priority is given to orders received in a temporal sense and to orders with express shipping.

In case of particular urgency, please contact our Customer Service.

We offer various delivery methods for your orders. Once the order has been shipped, you can check the tracking code through your "order history" within your account.

Find out all the information about our delivery options.


How much are the shipping costs?

Tipologia spedizione

Valore merce (IVA inclusa)

Costi di spedizione* (IVA inclusa)

Corriere economico

Da 89,00€

gratis

Da 0,00€

6,90€

Corriere espresso - SDA

Da 299,00€

gratis

Da 0,00€

8,90€

Corriere espresso – DHL

Da 0,00€

15,00€

Ritiro a mano

Da 49,00€

gratis

Da 0,00€

1,90€

* These shipping costs refer to standard shipping. Additional costs may be charged at the order confirmation stage in the case of special shipments, such as for bulky goods, or products to be kept in certain temperature conditions.


Shipping via express courier - SDA

Shipping by SDA express courier provides for delivery throughout Italy on average in 24 / 48h *, depending on the availability of the goods and the time the order is placed.
For orders over € 299 (VAT included), delivery by SDA express courier is free.
For orders of lesser amount the shipping costs by express courier are € 8.90 (VAT included).
A telephone number is required to be entered when placing the order in order to have a contact in case of difficulty with delivery.
You will find the tracking code directly in the details of your order, from which you can monitor the shipment in real time.
The courier does not deliver on holidays. In some areas of Italy, delivery can also take place on Saturdays.
In case of absence of the recipient, a second delivery attempt will be made.
Please monitor the tracking code.

Advantages:

  • Same day shipping if the payment of the order is received before 11.00
  • Delivery in 24 / 48h *
  • No minimum order
  • Free shipping costs for orders over € 299

* Note: Delivery times in the islands and in some remote areas of Italy may be longer Delivery times are to be considered additional to the order fulfillment times. To receive further information on the express shipping service, please contact our Customer Service.


Shipping via economic courier

Shipping by economic courier provides for delivery throughout Italy on average in 3-5 working days * depending on the availability of the goods and the time the order is placed.
For orders over € 89 (VAT included), delivery by economic courier is free.
For orders of a lower amount, the shipping costs by express courier are € 6.90 (VAT included).
A telephone number is required to be entered when placing the order in order to have a contact in case of difficulty with delivery.
You will find the tracking code directly in the details of your order, from which you can monitor the shipment in real time.
The courier does not deliver on holidays or weekends (Saturdays and Sundays). In case of absence of the recipient, a second delivery attempt will be made.
Please monitor the tracking code.

Advantages:

  • Economic service
  • Delivery in 3-5 days
  • No minimum order
  • Free shipping costs for orders over € 89

* Note: Delivery times in the islands and in some remote areas of Italy may be longer Delivery times are to be considered additional to the order fulfillment times. To receive further information on the express shipping service, please contact our Customer Service.


Shipping via express courier - DHL

DHL is the top quality partner for express shipments. This service has also been integrated to allow the customer to choose the service that he deems most suitable for his order.
Shipping by DHL express courier provides for delivery throughout Italy on average in 24 / 48h *, depending on the availability of the goods and the time the order is placed.
A telephone number is required to be entered when placing the order in order to have a contact in case of difficulty with delivery.
You will find the tracking code directly in the details of your order, from which you can monitor the shipment in real time.
The courier does not deliver on holidays. In some areas of Italy, delivery can also take place on Saturdays. In case of absence of the recipient, a second delivery attempt will be made.
Please monitor the tracking code.

Advantages:

  • Same day shipping if the payment of the order is received before 11.00
  • Delivery in 24 / 48h *
  • No minimum order

* Note: Delivery times in the islands and in some remote areas of Italy may be longer Delivery times are to be considered additional to the order fulfillment times. To receive further information on the express shipping service, please contact our Customer Service.


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PRODUCTS RETURN
Return of a product

Our priority is customer satisfaction even after the purchase!

It is possible to return the goods received within 14 days (in reference to Legislative Decree 206/2005).

Purchases made from the website www.dhm-online.com provide the Consumer with a period of 14 days to withdraw from the distance contract (as established by Legislative Decree 21/2014 which implemented Directive 83/2011 / EU on rights of consumers). The fourteen days are understood to start from the moment in which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the goods.

The deadline is calculated from the day of receipt of the goods.

Warning! Before proceeding with the return request, make sure you have consulted the provisions on returns in the General Conditions of Sale accepted at the time of purchase.


How to do a return?

If the purchased product can be returned, write an email to our Customer Service indicating the order references.

You will be provided with the Withdrawal Form to be filled in with all the details to be returned signed.

In Italy, the cost of shipping for the return is charged to the customer.

Please send the goods using, as far as possible, the original packaging to the following address:

Compass DHM projects

via Sesta strada, 6

30010 Campolongo Maggiore

Venezia

Italia

Before returning the goods, be sure to read the General Conditions of Sale

Please examine the goods received carefully at the time of delivery and notify us of your request for withdrawal within 14 (fourteen) calendar days of delivery.

No return of items will be allowed without receiving a specific request and without completing the appropriate Withdrawal Form.

No later than 14 days from the date of receipt of the goods (withdrawal period), the customer must inform us of his decision to exercise this right. To this end, he must use the withdrawal form provided directly (upon explicit request) and forward it by e-mail to the following email address: info@dhm-online.com

The Products subject to reconsideration must be returned by the customer in conditions of substantial integrity (with traceable shipping).

Once we have received the goods and verified their actual integrity, we will credit the customer with the cost of the products returned within 14 days, withholding the amount of shipping and packaging costs paid at the time of purchase.

The costs and risks associated with returning the products will be borne by the customer.


What can be returned?

The limit period that we guarantee to our customers to be able to return the goods received is 14 days (thirty calendar days).
The products subject to reconsideration must be returned by the customer in conditions of substantial integrity with traceable shipping. Returned products must be sealed. The packages must not have been opened, if present, or used.

Warning! The costs and risks associated with returning the products are borne by the customer. We therefore recommend that you pack the material properly when you prepare the package for return.

Products that cannot be returned
Some items cannot be returned.

Compass DHM projects does not accept returns for the following items:

  • Software
  • Extra-catalog products
  • Products made on request
  • Products cut / processed to size
  • Devices sensitive to electrostatic discharges (if the integrity of the original ESD protection packaging has been compromised)
  • Goods that can be damaged quickly and whose return delivery date is after the maximum return date
  • Sealed goods that are returned without a seal
  • Goods returned obviously opened, used, tampered with, damaged
  • Goods purchased in multipacks and returned only in part
  • Goods returned after the maximum return period

For more information on returns you can contact our Customer Service.


How can I get a refund?

If the return procedure is started, as soon as the package returns to our office, the material will be checked to confirm the refund has been issued.
This can be done through a voucher for the value of the returned products or through the transfer of money.

Refund methods vary depending on how the order was paid:

  • by advance bank transfer: a reversal transfer will be issued to your bank account, so in this case it will be necessary to send your bank details (IBAN and BIC) to perform the transfer
  • with PayPal: the refund will be issued directly to your Paypal account
  • by credit card: the refund is made directly to the credit card used at the time of payment
  • if the payment was made by cash on delivery, a reversal transfer will be issued to your bank account, so in this case it will be necessary to send your bank details (IBAN and BIC) to perform the transfer.

The refund is made within 14 days of the resolution, after checking the conditions of the returned goods. The actual crediting of the reimbursement depends mainly on the timing of the credit institutions, and are not directly controllable by us.
Credit notes are issued only on request if the order did not include an invoice.
It is also specified that, in the case of prize operations (the so-called promotions), in which the purchase of an asset is combined with another asset that is sold at a lower price than the list price, the right of withdrawal will be legitimately exercised. with the return of both goods purchased, given the constraint of the accessibility of the goods in promotion with respect to the first.
If you have taken advantage of the free shipping at the time of the order for exceeding the established amount, and a partial return is made, if the amount of the remaining goods does not imply exceeding the threshold for free shipping, then they will be withheld by the the amount of the reimbursement also the outward shipping costs, although not paid.

For any questions do not hesitate to contact our Customer Service.


PROMOTIONS AND DISCOUNT CODES
Save with our promotions

On our site you can find many offers on various products every day. Find the current promotions in the appropriate section of our site:

Warning! Offers are valid for a limited time only. Therefore, for this reason, once the offer has expired, any right to use the promotion expires.

To stay up to date on the latest promotions and discounts, we recommend that you subscribe to our newsletter.


Discount codes: how do they function?

In addition to product promotions, discount codes can also be used.

Only one discount coupon can be used on each order. We also ask you to always pay attention to the validity of the vouchers.

How does it work?

Using a discount code on our site is quick and easy.

  • Enter the discount code for the offer you are interested in in the space provided in the cart before completing the payment.
  • Complete the order and make the payment using the discount code applied

Warning! Any discount codes indicated in the order notes will not be taken into consideration by the system.

Any requests for the application of promotional codes after the order has been completed will not be taken into consideration.

If a code does not work, please contact our customer service. We will be able to give you information on what the cause may be.

Here we illustrate the method of entering the discount code on the shopping cart page

To ensure that the discount is applied to your order, follow these simple steps:

  1. Make sure you are logged in.
  2. The discount code field is at the bottom of the list of your items on the shopping cart page. Enter the discount code and click "Apply discount code" to update the cart. Make sure you enter the code exactly in the format it was provided to you.
  3. A new line will appear on the cart page indicating the value of the discount applied to the cart value.
  4. Proceed to payment.

Terms and Conditions of promotions and discount codes

Terms and conditions

The offer cannot be used in conjunction with any other current promotions, discounts or existing commercial agreements.
The Promotion Code must be entered correctly together with the order, otherwise the offer will not be considered valid.
To take advantage of the promotion, customers must place their order within the validity period of the discount coupon.
Only one discount code is allowed per order.
The offer is not redeemable for cash.
If the discount is on the product, remember to insert the chosen product and the discount code in the appropriate space in the cart in the order.
If the discount is on the value of the order, remember to reach the indicated value and enter the discount code in the appropriate space in the cart.

Fraud

In the event of fraud, attempted forgery or other illegal and suspicious activities in connection with the purchase or use of a discount voucher, our shop has the right to disable the code.
There is no right to activate or redeem these vouchers. If the code associated with a voucher does not work, please contact our customer service.


LOYALTY PROGRAM
How do you earn Points DHM?

DHM Points are earned by purchasing products within our platform. If you have enabled the DHM affiliate program you can also earn points through this service, dhm-affiliate


How many points do I earn from products?

Earning Points DHM varies depending on the product selected. You can see the value of the individual product within the product tab.

Note: You cannot earn DHM Points from discounted products.


How can I tell how many points I earn from an order?

You can see how many Points DHM you earn from an order once inside the Shopping Cart. After you open the cart, under the "Summary" section you can see the total points generated by the products you are purchasing.


How much are the Points worth DHM?

The value of DHM Points varies depending on the type of Account (Private, Business, MEPA) and the product you wish to purchase. Visit the dedicated section within your My DHM account "Loyalty Program" to learn about the specifics for you.

Note: Discounted products are excluded from the Points DHM count.


Where can I find my point balance?

To see information about your Points DHM access the "Loyalty Program" section found within your My Account DHM. Once the page opens, select "My Points DHM". Within this section you will find:

  • All the information related to the operation of your Points earning and conversion plan DHM;
  • The table with your points balance, total, already converted, paid, available and pending validation;
  • The function to convert DHM Points to vouchers;
  • The available vouchers.


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DHM PROJECTS
What does the "DHM projects " service offer?

DHM Projects offers you the possibility to create your own projects. It allows you to assign a title, description and list of items with notes and specifications for each project you create, all directly online on our platform dhm-online.com


How do I create a project?

You can use this service only if you have registered with our platform.

Once you have registered or logged into your My DHM account, you will have three ways to create a project:

  • Through the "My Projects" section that you can find within your account. In this page you'll find all your personal projects; in case you haven't created any yet, the page will be empty. To proceed with the creation of a project just select "Create Project" and follow the directions that will be shown on the screen. After finishing the procedure, if it is successful you will see the words "project created successfully";

creare un progetto attraverso la pagina

  • Through the button "Add to project" that you find inside each product page. If you have not yet created any project you will only find the words Create new project, otherwise, in addition to this, you will find the names of the projects you have already created;

crea progetto attraverso la pagina prodotto

  • The same procedure happens when you view the products in Catalog mode, in this mode you will see the "Add to project" button.

crea progetto attraverso la visione a catalogo della lista dei prodotto


How do I insert articles within a project?

Adding products to your projects is simple: use the "Add to project" button that you find on every product page or when you view the products in Catalog mode. If you have created several projects in your profile, this function allows you to choose the specific project to which you want to add the product you have selected. Remember that if you want to add a specific quantity of the product, fill in the quantity field first.

aggiungi prodotto al Progetto dalla pagina prodotto aggiungi prodotto al Progetto dalla visione a catalogo dell'elenco prodotti


Can I add a particular configuration of a custom product to the project?

Sure, we've thought of that too! To add a custom item through our configuration service (bars, slabs or profiles to size) you must follow the same procedure used to add a normal item.

The addition must be done after configuring it (see the answer to the question "How do I insert articles within a project?").

The article you add inside the project contains all the features you set during configuration, once inside the project this cannot be changed, if you want to change the specifications you have to add a new article and remove the previous one.


How can I edit project data?

Once the project is created you can edit its data through the "Manage Project" item inside the specific tab in the My-DHM - My Projects section of your account. This allows you to manage information that will be visible to people who will have access to your project, such as the name of the Creator, the Project Name and the description.

Gestire i dati attraverso la voce


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The DHM-online portal is an easy-to-use resource for a variety of industries.

Provides mechanical and electronic components that can be used for 3D printing, automation, CNC machining, robotics, and educational lab applications. Thanks to the configurator, moreover, DHM allows designers, but not only, to customize many semi-finished products with the necessary specifications according to needs. In DHM the mentality is based on quality, guides in the choice of products and in the attitude towards customers, suppliers and the public. If you are looking for a reliable supplier for your business or a partner to help you achieve your goals around the world, you have just found it.

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