Stock availability and lead times
Our Compass DHM projects company has a warehouse based in Italy with thousands of products in stock available for same day shipping.
Information on stock availability can be viewed directly on the site in each Product tab and refers to actual availability.
A Product can be "In stock" (it is present in our warehouse), "Preorder Now" (the Product can be purchased with a slight waiting time), "Currently not available" (the Product is not available for purchase) .
Attention: the indicated availability is constantly checked. However, there may be cases in which, mainly due to IT problems, the quantities indicated may not be correct.
In case of partial or total unavailability of the goods you will be contacted directly by our Customer Service to determine how best to proceed, whether with a change to the order, a deferred delivery, or a correction.
Advanced information on availability and lead times
Listed below are the various messages that may appear to indicate the availability of products in stock and not in stock and the lead times for items currently not in stock.
All products indicated as "In stock" are normally in stock and therefore can be shipped the same day unless otherwise specified. It is possible to send an order for a quantity greater than that available in the warehouse; the excess quantity will be put "on hold" and delivered as soon as we have received the new stocks according to the times indicated in the product sheet.
Waiting times are always indicated in the product sheet with the words "Available in… days".
"... in stock": number of pieces available in stock for same-day shipping if ordered within the deadline.
"preorder now": These items have been ordered and should arrive shortly, approximately within the indicated time frame.
"Currently not available": This item is not available for purchase at that time. It may be in the production phase, or it may have been replaced by a new version or an alternative. Check the other products in the catalog.